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Shipping Information

Free Shipping

Mineral Trader Group orders are shipped with the reliability and accountability of RAM, FedEx or USPS shipping.

 

For More Information

For more information about returning an item, read our policy on 30-Day Returns.

 

Gift Packaging

For a finishing touch, we'll include a free gift card and enclose your item in a box, soft blue jewel box, or a plush blue fabric pouch tucked inside the distinctive Mineral Trader Group gift box.

 

Shipping to APO & FPO

Mineral Trader Group ships to APO, FPO, and DPO addresses.

For insurance reasons, a signature is required for RAM, FedEx or USPS shipments of $1,000 or more, regardless of any signed waivers you may have with RAM, FedEx or USPS. Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

 

When Will Your Order Be Shipped?

To help you plan when to expect your order, you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order. For all available products, the arrival date is listed on the detail pages, in the "Shipping Information" section.

If you place your order before the cut-off time, on a regular business day (Monday through Friday), your order will begin processing that day.

If you place an order on a holiday, Saturday or Sunday, or after the cut-off on a regular business day, your order will begin processing the following business day.

 

Shipping to Alternate Addresses

If you will not be home to sign for your order, Mineral Trader Group can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

 

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you.

 

Delivery Details

Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If you are offered free FedEx Ground® or 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.

 

Shipping Options

All orders are insured and shipped free via RAM, FedEx or USPS  Overnight®, RAM, FedEx or USPS 2Day®, or RAM, FedEx or USPS Ground® delivery service, based on the pre-tax value of your order.

RAM, FedEx or USPS

Mineral Trader Group will only ship to a street address, not a P.O. Box address.

Signature requirements for delivery:

For orders totalling $1,000 or more, a signature is required, regardless of any waivers you may have with RAM, FedEx or USPS.

For orders under $1,000, FedEx may require a signature.

If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call +2773 617 0048 and a Diamond and Jewellery consultant will arrange this for you.

 

Shipping to APO & FPO Addresses

Mineral Trader Group will ship any order under $25,000 to an APO / FPO address. Mineral Trader Group ships all APO & FPO orders via USPS Priority Mail.

International Shipping

Mineral Trader Group offers free shipping via FedEx International Priority into 44 countries. For more information on international shipping, please enquire at email: support@mineraltrader.co.za

 

Shipment of Jewellery

Your item will be placed in either a tasteful blue fabric pouch, or in a soft blue jewellery box tucked inside the distinctive Mineral Trader Group gift box. Select items will arrive in distinctive lacquered wooden boxes. If you'd like a closer look at how your order will be presented, view our Mineral Trader Group packaging.

 

Shipment of Diamonds and Set Rings

All loose diamonds and rings we set will be delivered via RAM, FedEx or USPS Priority Overnight®. When you receive your loose diamond or built ring it will be presented in a finely finished lacquered wooden ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.

 

Read how to protect your jewellery against loss, theft, or damage, with insurance coverage of jewellery and loose diamonds.